Thanks to an optimum infrastructure in which our many years of experience from customer service calls are bundled, we provide equally reliable service all over the world. Many of the methods are standardized and run identically with uniform methods, checklists and diagnostic protocols. That means for our customers that they can count on qualified after-sales service at all times and that their systems are back in operation as quickly as possible.
Through regular training courses and further qualification, we ensure that the staff at our international subsidiaries and representative offices are always up to date on the latest technology.
We handle many service calls remotely using a remote maintenance function, in video conferences from the headquarters in Hagen or from one of our subsidiaries. That saves both time and money.
We also organise user training sessions either on site or in video conferences.